Cash quality, condition of the rollers in the cassette can effect this condition. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Check second Dip Switch in CDU B/D3. Check communication cable 3. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Maintenance services 4. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Make sure you only are using 21# paper. 1. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. If the sensor is not being pressed then the error will occur. Remove jammed notes on Cash Dispenser return path 2. Code reported by host processor. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check the printer head and change if necessary. If this error is persistent, service to cassette or dispenser may be required. Bills are remained in CS31AB sensor after dispensing bills. Re-program the ATM. Verify the amount of bills against the journal. Check all wiring to mainboard. Check Cash Dispenser Firmware Version. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). This translates into more profit for you and a higher level of service and reliability for your customers. Code reported from host processor Verify all programming. Check host. All call appearances on the specified address are currently in use. Verify cash count in the Settlement menu. 1. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Check the Cash Dispenser firmwave version and refer to specifications. 2. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Cash cassette 1 removed prior to dispense. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). ), Cash picking-up fail while cash in cassette #1 is enough, 1. 6. Move the vault switch forward to aid door clearance problems. Check the shutter cams rotation operation. Reboot ATM: 9721122: Recoverable Error: 1. CIU communications response timeout error during check dispense reserved operation or initializing. Check cash dispenser. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. 2. Check if printer head lever is properly close, 1. Cash cassette 2 removed prior to dispense. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check the wiring connections to the solenoid(s). Check and reseat all belts. Check the status of setting paper 2. 1. Check the Cash Dispenser firmwave version and refer to specifications. Check abnormal clutch. Check modem and modem cable connection 2. Check the number of dispensed notes. To show that the Sensor is damaged or more that one card is inside ICRW. 1. Check wiring connections to the CDU main board. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Check notes dispensed and rejected 2. Can indicate a bad motor or encoder sensor. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Initialize after executing Cash Dispenser Information Set(?P?) Check if communication cable or COM port is not connected. Check phone number. Initialize after resetting the power 2. Check condition of exit gate, and the exit gate sensor. Replenish receipt paper in paper charger 2. If error is persistent, modem may be defective. Remove notes in the reject box and remount the reject box 3. ), 1. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path. Upgrade the Cash Dispenser firmware or download software again3. HOST tried to communicate with IC card without card activation. 1. ICRW detects protocol error. Check foreign objects in the main motor encoder slit 5. Remove any notes from path. Reject error due to short check sheet during check dispense operation. Verify phone connection. Check notes in 1 Cassette 2. 1. Check for notes in the Cash Dispenser. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Depending on the model of dispenser there are different causes and possible solutions. Check cassette sensor. Firmware of User program code area is wrong. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check notes in Reject Box 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of setting paper 2. Check a checks status in the reject box2. Initialize3. Communication error Command Length doesnt match. Reconfigure currency at supervisor mode, 1. 2. ATM Solutions. Rearrange notes in Cassette 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Do RESET at Operator Function. Reinitialize CDU. Nanocash only verify connections to sensors. (no retry), To show that the card has no magnetic track(no retry). Replace the reject solenoid 1, 1. Receipt printer head overheated before printing. The CDU did not respond to its solenoid function check. If all programming appears correct, contact the processor and have them trace the Terminal ID. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Check if communication cable or COM port is not connected. Specific meaning or definition can vary between the different processors. 2. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Reboot ATM: 9721123: Unrecoverable Error: 1. 2. Check if CS62 sensor poll is abnormal3. 2. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). 3. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 4. Possibly dust or foreign object blocking sensor. 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Bills are remained in CS1AB sensor after dispensing bills. Replace pin pad. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Check notes in Reject Box 2. Check CS5_1 Sensor Cable 2. After terminating self-test and initialize receipt printer. Short delivery time: most parts is in stock 5. 3. Check for notes in the Cash Dispenser. Replace pin pad. Contact to technician support team. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Sensor is located along the delivery path right before the reject bin. Otherwise the CDU will require repair / replacement. Remove a jammed note between the tray and Cash Dispenser2. 1. Remove notes jammed in CDU 3. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. 3. Check bill jam or no note in cassette #1. The only way to recover from this error is to reprogram the CDU data. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Contact to technician support team. Check communication cable connected properly. Its impossible to read the version after CDU Setup. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Remove the remaining notes at a sensor in front of the CST. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Exchange sensor after abnormal operating, 1. Check serial number. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs.
